COVID-19 Related information

Delivery Information

Here at Snugglebug Baby Gear We Deliver!

For your convenience, Snugglebug Baby Gear will drop off and pick up your equipment. Please let your accommodation know that Snugglebug Baby Gear will be making a delivery on your behalf.

A delivery charge of $25 will be applied to all orders in Canmore & Banff, $45 in Lake Louise and Kananaskis.

frequently asked questions

When does the baby rental term start and end?
Rental term begins at the time you, or your authorized agent, accepts possession of the baby gear. The rental term ends on the date you designate in the order. On the date of scheduled pick up, items should be made free of food, diapers, and debris. Washing of linens is not necessary. Items should be ready for pick up by 10AM, earlier if an early pick up is requested.
Can you deliver prior to my arrival?
When staying at a private residence, yes we can. Provide us with the name, address and telephone number of the person at the residence where we are to deliver. We will contact them to coordinate a convenient delivery time to deliver your baby gear and crib rentals.

Hotels, we can deliver prior to your arrival, but if the room is not ready we will not be allowed to deliver to the guest room. Vacation rentals and AirBNB properties completely depend on the manager or host. It’s helpful if you notify your vacation rental manager/host that you have rented baby items for delivery to the property, and provide SnuggleBug with their contact name and telephone. We will contact the manager/host to try to arrange delivery prior to your arrival (typically when housekeeping is preparing for your arrival). If the manager/host is unwilling to allow delivery prior to check in, then our staff will call you directly to coordinate a time to deliver items.
How far in advance should I make a reservation?
Place your baby equipment reservation as soon as you make your travel arrangements. We recommend reserving early when traveling during a holiday or peak travel period. We do sell out at peak seasons. Commonly, reservations begin 6-months prior to a major holiday. Place orders no less than 2 weeks of a major holidays, since SnuggleBug normally sells out of popular items like crib rentals. Should you have a last minute rental need, don’t hesitate to call. We will do our best to accommodate short notice requests.We rent baby equipment on a First Come basis. Therefore, unpaid orders are subject to cancellation at any time. Payment confirms orders.
When will you process my credit card?
Payment is due at the time of reservation. Payment reserves equipment.
What is the cancellation policy?
We understand that plans change and if you need to cancel please provide as much notice as possible. Depending on the location and the time of year you are renting the equipment, the cancellation policies vary. That being said, we do understand that emergencies happen and we will work with you to the best of our ability. 

Our cancellation policy is as follows: 
More than 5-Days in advance of delivery – full refund minus the $20 non-refundable processing fee. 
Within 5 to 2 of delivery date – 50% refund of the order total. 
Inside 2-days of delivery date – no refund is provided. 

We do not pro-rate once a rental has begun. Prior to the start of a rental, we are happy to adjust dates, rental periods, and rates. Refunds are not provided for early termination of orders or for unused baby gear.
Are there reasons I should not use the Hotel’s crib?
Many hotels only supply Pack N Plays which they call “cribs”. Pack N Plays have a weight limit of 30-lbs (15kgs)., so a child over that weight requires a real crib.

Before you commit to using a hotel’s crib; be sure to ask about the size, the sheets and the condition. If you arrive at your hotel to find an unacceptable crib, give us a call. We will be happy to accommodate your crib rental needs based on availability.
Are sheets included with crib and pack n play rentals?
All crib reservations include a mattress, mattress pad, fitted crib sheet and bed sheets. Pack n Play rentals include a fitted sheet. Should you need additional sheets, please contact us any time.
What if I am not happy with the condition of the equipment?
We are a family with pretty high standards. We want the best for our kids (all four) the same way you do.  We are confident you will be happy with the condition of our baby equipment. We conduct safety inspections and sanitize each piece of baby equipment before each rental. 

If you would not happy for any reason, then we must be notified within 12-hours of delivery. We will replace a defective item with a suitable replacement as soon as possible. Exchanges are not provided for items due to a child’s lack of interest or inability to sleep.
Do you install car seats?
No. Due to liability and insurance restrictions, SnuggleBug personnel cannot install car seats or assist with installation of car seat rentals. Manufacturers Instructions are provided with each car seat. Also, upon request we can email an installation video to you prior to your rental begin date.
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